When you call OFTEC for technical support, the technical officer can advise that a live video stream maybe a suitable method to help with your enquiry. Once the technical officer has explained the terms and conditions of this service to you and confirmed you are in front of the installation in question, they will send a text message or email to your mobile phone, containing a link that will enable you to use your device camera to show the installation to the technical officer.
Once the link is clicked and camera permissions accepted, a live video stream is started. By keeping the phone on loudspeaker, you can discuss the video with the technical officer in real-time. The whole process takes a matter of seconds to initiate.
Viewing livestream video will enable the technical officer to give more accurate guidance. As a reminder, OFTEC’s technical department does not offer fault-finding support as we do not hold product specific technical information. Support for fault finding should be obtained from appliance manufacturers. However, OFTEC’s technical department are happy to discuss compliance with building regulations, control of pollution regulations, and British standards, or give guidance on the classification of unsafe situations.
Joe Bath, technical manager, says: “OFTEC will be trialling ResponsEye for a 12-month period. We believe it will enhance the technical support offered to registered technicians, as an exclusive benefit of registration. ResponsEye will only be used where a discussion with the caller shows that its use will be of genuine assistance. This will be at the sole discretion of the technical officer.
It is important to note that OFTEC can provide guidance to assist the registered technician about an unsafe situation or guidance towards achieving a compliant installation.
However, responsibility is with the registered technician who, being a competent person dealing with the installation, must ensure compliance.”