Sea Sanctuary is a mental health charity and one of the world’s leading exponents of blue health – the concept that ‘blue spaces’, such as the sea, are beneficial for people’s mental and emotional wellbeing.
The charity faced a significant dilemma recently when the old boiler, which fuelled its boat jeopardised its ability to combine psychological support with maritime activities. Luckily, the support, expertise, and efficient service from Firebird meant that its work was not impacted.
Gary Davies, national sales manager from Firebird commented: “It was clear that the existing boiler was beyond the point of repair. Not only did they need a replacement urgently, but they were very keen to ensure that the new boiler would be more energy efficient and environmentally friendly.”
With a clear focus on renewables and sustainability, Firebird has dedicated significant resources and invested heavily in developing products with increased fuel efficiency, reduced emissions and that use more renewable and sustainable fuel sources. The company manufactures boilers with 97.5% efficiency and NOx emissions as low as 60mg/kWhr, half the EU limits.
“It was a non-specialist requirement that would be a difficult installation,” continued Gary. “The charity needed a condensing boiler that is unique to Firebird and were confident that we could deliver the versatile and multi-directional flue arrangements to overcome the installation difficulties.”
Long-standing Firebird installer, Adam Baker provided his expertise and was eager to contribute to the project despite being located hundreds of miles from Sea Sanctuary’s Cornwall base. Firebird worked with Adam to identify the best appliance in terms of size and suitability and the project was delivered in less than two days.
“We supplied a boiler from our new Low NOx Envirogreen range which is incredibly popular with installers,” explained Gary. “With outputs of 100kW, the boiler is also future-proofed for HVO, which will help Sea Sanctuary acheive its environmental goals.”
Joseph Sabien, Sea Sanctuary CEO added: “As a charity we are grateful for kind acts and great levels of customer care that help keep our services operating smoothly. On behalf of Sea Sanctuary, I would like to express my sincere gratitude to Firebird for its invaluable help in resolving our long-standing heating issue. Not only did Firebird resolve the issue, including a discounted system, but it effectively managed the issue and introduced us to a fitter who travelled down from the North to undertake the work. It’s extremely rare to find this level of customer service and kindness, and we are all extremely grateful – Firebird is truly a five-star rated business.”
www.firebird.uk.com
