Insight

Fault-finding: What happens when engineers need technical support?

Every burner engineer knows the moment: you’re on site, everything’s wired in, but the burner just isn’t playing ball.

New production islands

Whether you’re dealing with a smaller residential oil unit or a powerful commercial gas burner, a solid grasp of fault-finding is essential, but so is knowing when to pick up the phone and being sure of getting the technical support you need.

Graham Barker

Riello’s UK technical helpline taking thousands of calls a year from heating engineers, installers and service technicians looking for support. We speak with Graham Barker, Sales & Service Director at Riello Burners in the UK, Carrier RLC EMEA says, our UK to find out more about the questions being asked by oil heating engineers.

They vary in complexity, but many follow familiar patterns, revealing interesting insights into the realities of burner commissioning and servicing, as well as the importance of . . .

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