“Whilst Firebird does build in installer benefits – ease of installation, robustness, reliability and efficiency – and, we know our prices are competitive – we also realise installers want first rate service support.
Good practical help
True service recognises the importance of offering a full pre, during and after sales service; Firebird has created a team to help and advise on all aspects of oil boiler installation, including associated non-plumbing areas such as electrics.
Terry Yeates heads a dedicated helpline service from the company’s Ivybridge headquarters where technical professionals will respond to an installer’s request within 15 minutes.
“Installers play a vital role – so whether assistance is needed on the phone or out in the field – our aim is to provide the most comprehensive support package in the oil heating industry,” explained Barry.
“Our service is continually being monitored and improved. Our installers let us know what services they would like from us, and we make sure we act on their valued input.
“Making promises that can be relied on is important – we hold stocks of spares and offer a next day delivery service.
Barry added: “Firebird don’t claim to be perfect every time – but we certainly aim to do everything we can to help our installers.”